This is an English translation of the Italian original. In case of any discrepancy, the Italian version prevails.
Key Points (Summary)
1. Legal and Contractual Aspects
- Acceptance: using the app implies full acceptance of these terms.
- AI responsibility: suggestions are generated algorithmically; always check allergens and the condition of the food.
- Subscriptions: managed through the official app stores; the right of withdrawal does not apply once performance has begun.
2. Personal Data Management
- Data collected: email, inventory, photos, geolocation (with consent) and technical data.
- Sensitive data: Freshy does not process data on health, religion, race or orientation.
- Security: appropriate technical measures are in place.
3. Rights and Transparency
- Global rights: access, rectification, erasure (right to be forgotten) and withdrawal of consent.
- International: rights included for residents of the USA (California), Canada and Australia.
- Transfers: Standard Contractual Clauses for transfers outside the EU.
4. Retention and Contacts
- Deletion: removal from our databases within 30 days of account closure.
- Data controller: Andrea Bartoli (info@freshyforplanet.com).
Overview
This policy sets out the key points of how we handle your privacy. We process your data to provide and improve the Freshy app, keep it secure and meet our legal obligations. We do not sell your data to third parties and we do not process sensitive data (such as racial origin, health or sexual orientation).
1. Terms of Service
1.1 Acceptance and Scope
Access to and use of the Freshy application are subject to acceptance of these Terms. Installing the App constitutes a contract between the user and the Controller. If you do not agree with our policies and practices, please do not use the service.
1.2 Description of Features
Freshy provides tools to manage food expiry dates, organise your pantry and generate cooking suggestions using Artificial Intelligence (AI) systems such as Google Gemini.
1.3 Account and Security
- Access: cloud features and Premium services require an account created through Firebase Auth.
- Responsibility: the user is solely responsible for keeping their login credentials safe.
- Conduct: creating accounts through automated systems (bots) is prohibited.
- Inactivity: the Controller reserves the right to suspend or delete accounts that breach these terms or have been inactive for more than 12 months.
1.4 Subscriptions and Pricing
- Free trial: Freshy offers a 14-day free PREMIUM trial. During this period all premium features are unlocked.
- Automatic subscription: at the end of the 14 days the monthly PREMIUM subscription starts automatically at €2.99 per month (or the equivalent in local currency), unless cancelled at least 24 hours before the trial ends.
- Hibernation: after cancellation your data (food items, statistics) stays “hibernated” — viewable but not editable — until you renew.
- Payments: handled by the Google Play Store or the Apple App Store.
- Cancellation: must be made at least 24 hours before the renewal date; Premium features will then be locked, while FREE features remain available.
- Price changes: any future price increase will be announced in advance, with the option to cancel immediately.
- Withdrawal: under Article 59 of Italian Legislative Decree 206/2005 (Consumer Code), the right of withdrawal does not apply to digital content not supplied on a tangible medium once performance has begun with the user's consent.
1.5 Disclaimer
- AI content: recipes produced algorithmically are suggestions only.
- Warranties: the Controller does not guarantee the accuracy of the suggestions or that they are free from allergens.
- User responsibility: the user alone is responsible for checking that food is in good condition.
2. Privacy Policy
Pursuant to Articles 13-14 of EU Regulation 2016/679 (GDPR).
2.1 Data Controller
The Controller is Andrea Bartoli, based in Caorle (VE), Italy, and can be contacted at: info@freshyforplanet.com.
2.2 Types and Categories of Data Processed
| Category | Examples | Collected |
|---|---|---|
| Credentials and contacts | Email address, password, name/nickname. | YES |
| Inventory data | Information about food items, expiry dates, prices and product photos. | YES |
| Geolocation data | Device location to find nearby shops. | ONLY WITH CONSENT |
| Device data | Device ID, operating system, IP address, hardware type. | YES |
| Sensitive information | Racial origin, sexual orientation, religious beliefs. | NO |
2.3 Purposes, Legal Basis and Automated Processing
- Purposes: processing is carried out to provide the service (expiry tracking, Family Sync, recipes).
- Automated processing: the Artificial Intelligence systems (Google Gemini) used by Freshy only generate suggestions (e.g. recipes, food alternatives) and do not carry out any profiling or automated decision-making with legal effects on the user.
2.4 Data Recipients and Transfers
- Recipients: Google Firebase, Google Gemini, RevenueCat, Open Food Facts, Expo.
- Transfers outside the EU: for transfers outside the European Economic Area (e.g. USA) we rely on the European Commission's Standard Contractual Clauses.
2.5 Aggregate and Anonymous Statistics
Freshy calculates and publishes aggregate, anonymous statistics on the overall impact of the service (kilograms of food saved and wasted, economic value, CO₂ equivalent, broken down by food category and by month). These totals are derived from the consumption and waste logs already in the service and contain no personal data: they include no emails, user identifiers, photos, location or any detail that could identify an individual. The legal basis is the Controller's legitimate interest in measuring and communicating the effectiveness of the service. The totals are available at freshy-impatto.web.app.
2.6 Data Security
We take appropriate technical and organisational security measures to protect your personal data.
2.7 Data Retention
Data is kept for as long as needed to provide the service and removed within 30 days of account closure. Some data may be retained to meet legal obligations or to prevent fraud.
2.8 Your Rights
You can request access, rectification, erasure, portability or withdrawal of consent by email.
US residents: specific rights (California CCPA / Shine the Light) to know the categories processed, correct inaccuracies and request deletion.
Canada and Australia: compliance with Canadian legislation and the Australian Privacy Act 1988.
You can delete your account and all associated data directly in the App, under Settings › Profile › Delete Account, or by sending a request by email.
2.9 “Do Not Track” (DNT)
Freshy does not currently respond to DNT signals, as there is not yet a uniform technology standard.
3. Dispute Resolution
- Governing law: Italian law.
- Jurisdiction: for consumers, the court of their place of residence or domicile (if in Italy).
4. Contacts and Complaints
- Support: info@freshyforplanet.com.
- Authority: you have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali) or with the supervisory authority of your country.